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JOB TITLE: Security Operations Center Assistant
Dar es Salaam, Tanzania, United Republic of
The Security Operations Centre (SOC) is a cost-shared resource, established to support the safety and security of personnel, premises, assets and operations working for various organizations covered by the United Nations Security Management System (UNSMS). The SOC is technically managed and supervised by the United Nations Department for Safety and Security in Tanzania (UNDSS-Tanzania).
The SOC monitors, facilitates, and coordinates the communications of data, text, and voice messages using the security communications system (SCS) available in Tanzania. Additionally, responsibilities can include maintaining administrative data supporting security communications, such as aggregating contact data for UNSMS personnel, offices, vehicles, and emergency services. This position will be supporting key functions and operations of the United Nations.
The role of a SOC Assistant can be challenging and unpredictable as they may be required to respond and assist callers in need of immediate assistance. They will have the responsibility to pass key information and instructions in a timely and calm manner to UNSMS personnel and others, as required. At times, the work will be fast paced and intense, but highly rewarding as the Assistant will be part of a response and support team which contributes to the work of the United Nations. The selected candidate will gain valuable experience and skills while working with people from a broad range of cultures and professional backgrounds.
The SOC Assistant will be under the overall supervision of UNDSS-Tanzania’s Security Adviser.
Key Duties and Accountabilities:
- Receives, transmits, or relays security and safety messages and information on behalf of the Designated Official/Area Security Coordinator/Senior Security Personnel (as applicable) via all identified means of communication to UNSMS personnel
- On receipt of notifications of security and safety incidents, escalates these via the appropriate and defined channels for follow-up and support
- Using the SCS, monitors the movement of field missions, as defined by the Security Risk Management (SRM) process and appropriate standard operating procedures (SOPs)
- Based on the local SOPs facilitates the provision of immediate support to the UNSMS and NGO personnel involved in security or safety incidents: alerts the response and support functions through the appropriate and defined channels, gives the necessary feedback and input to the personnel involved in the incidents, maintains the communication link to personnel, acts in an overall supportive role. Records all information and communications related to these incidents
- Notifies the respective UNSMS organization or NGOs security focal points when their personnel are involved in a security or safety incident
- Monitors the usage of the SCS and ensures it is used according to established SOPs; guide personnel on appropriate behavior when using the SCS. Support UNDSS-led training of UN personnel on the proper use of emergency telecommunications equipment and tools
- Verifies the operational status of the SCS to ensure that personnel can use or access the SCS and that the SCS is functioning properly. Reports any anomalies to the appropriate authority for further action or guidance
- Undertakes personnel headcount in accordance with instructions from the Designated Official /Area Security Coordinator /Senior Security Professional (as applicable), or an established SOP in a timely and accurate manner.
- Maintains the contact and residence details of all UNSMS personnel and their eligible dependents (and where applicable contact details of NGOs and implementing partners), and the contact details of premises and vehicles in the country
- Maintains the UN warden lists from all UNSMS organizations in the country
- Maintains the contact details of the response team emergency services and support structures of host government, local authorities and contracted private security companies; direct personnel to the nearest one during times of security or safety incidents
- Maintains records and logs of actions and communications undertaken to support security or safety incidents or any other critical communications
- Prepares and submits reports, as directed by the most senior security professional.
- Support in the repair, maintenance, and inventory of common SCS-equipment
- Support the issuance and renewal of UN Identification Cards to UNSMS personnel.
- Perform other duties, as directed by the immediate supervisor.
- Teamwork: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
- Communication: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
- Innovation: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
- People Management: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
- Delivery: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
- Emergency Response and Coordination: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
- Knowledge Management: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
- Relationship Management: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
Cross-Functional & Technical Competencies
- Security Services – Security incident management & monitoring:
- Ability to provide adequate response to security incidents/events
- Security Services – Security information management: Analytical capabilities to process diverse security information and develop recommendations
- Security Services -Security advice, planning, and coordination: Ability to provide with authoritative advice and guidance on security management, plan and coordinate security activities
- Security Services -Security risk management: Ability to assess threats and risks, identify and oversee implementation of mitigation measures, including ability to design and test security plans
- Security Services -Security training: Ability to design, contribute to, and/or facilitate meaningful security training programmes/courses
- Security Services -Security policy awareness & implementation: Knowledge of security policy concepts and ability to apply to strategic and/or practical situations
- Security Services- Security crisis management & response: Knowledge of crisis management and response arrangements as well as the ability to prepare for, respond to, support/manage security crisis events
- Secondary Education is required. A University Degree in a related field is an asset
Experience, Knowledge, and Skills:
- Minimum 2 years of experience in UN, NGO or Government experience required; experience in the operation and maintenance of communication and IT equipment is an asset.
- Good general geographic knowledge of the country; work experience in locations with UN duty stations outside Dar Es Salaam is an asset.
- Excellent inter-personal and oral communication skills.
- Excellent computer skills (MS office, internet browsers, smart phone apps – IOS & Android),
- Experience in the use of GPS applications such as Google Maps, Google Earth and use of GPS devises would be an asset
- Ability to work with minimum supervision, with efficiency, competency and integrity
- High computer skills and information systems management experience
- Experience with radio, satellite, and web-based communication systems
- Willingness to work night shifts and overtime as required by security operations
- Willingness to travel within the country as required by security operations
- Fluency in oral and written English and Swahili